Frequently Asked Questions
What sizes are the prints?
Art Prints across the full range are supplied in various sizes indicated under each image - A5, A4, A3 and A2 sizes, unless otherwise stated.
- A5 - 148.5mm x 210mm / 8.3” x 5.85”
- A4 - 210mm x 297mm / 11.7” x 8.3”
- A3 - 420mm x 297mm / 11.7” x 16.5”
- A2 - 420mm x 594mm / 23.4” x 16.5”
Your prints are open edition, what does that actually mean?
We decided to create a range accessible to everyone, so we are able to offer each design in unlimited numbers - one for everyone!
How are your prints created?
All art prints are created using archival premium quality Canon Lucia Pigmented ink printed onto 230gsm Smooth Matt Art Paper, which ensures a minimum display life of 100 years under normal indoor conditions. They look fantastic, and we think offer a superior feeling of quality.
Each print is checked and hand cut.
Please note that the print colours may vary slightly on the printed version to those you see on screen.
Also, please be very careful when handling the prints as the ink and matt material used can be easily damaged by moisture and oils from the skin.
How are your prints posted?
The prints are wrapped in a protective acid free tissue paper, and placed into a cellophane carrier to protect against moisture in transit, and accompanying documents. These are then encased between sturdy flat cardboard sheets to avoid any curling that tubes tend to cause.
Do you post overseas?
Yes we do.
Overseas shipments outside the UK may incur customs fees dependent on the country. Unfortunately we can’t predict or take responsible for any customs fees that may be applied.
What type of postage do you use?
All prints are sent via Royal Mail 1st Class across the UK, and overseas shipping is via Royal Mail International Tracked, unless the service isn't available in your country.
You’ll receive a tracking number once the item has been dispatched. For more information about Royal Mail International Tracked please click here.
What are the shipping costs?
All shipping costs are calculated and included in the total prices indicated, unless larger ‘bulk’ orders are made, and then these will be re-calculated and indicated to you before posting.
Ok, I’ve ordered a print, how long will it be until I can get it up on my wall?
All prints are created to order, so please allow up to a week for dispatch.
Once dispatched:
- UK 2 - 4 days
- Europe 7 days
- Rest of the world 10 - 14 days
During the pandemic some overseas post will take a little longer than normal to arrive, so please be patient, we promise it will be worth it!
What if there is an issue with my print?
Firstly, let’s hope it arrives safely, but if there are any unforeseen issues - apologies in advance. Even though the whole collection are open edition prints, we still print to order and don’t hold stocks.
So dependent on what the issues are (lost post, damaged post, etc.) and once we have evidence of the problems, we will try to replace the print ASAP.
Please contact us immediately on receipt if there are issues to discuss what we can do to help.
Do you create custom prints?
We do, we’d love to hear from you so please get in touch and lets talk!
Anything else you need to know?
Then please contact us and we’ll get back to you as soon as we can (normally within 24hrs).